14 Day Cancellation Policy

We know families and performers have busy lives, and sometimes plans change. This page outlines how cancellations, withdrawals, and refunds work at Zanaty Performance Company so expectations stay clear and fair for everyone.

Section: 1. Notice Required

All cancellations or withdrawals must be submitted in writing (email is fine).
The two-week notice period starts on the date ZPC receives your written notice.

Section: 2. Tuition During the Notice Period

Tuition covering the two-week notice window is non-refundable and still due, as space, staffing, and scheduling are already committed.
Any tuition you’ve paid beyond that two-week period is eligible for a refund.

Section: 3. Monthly Tuition & Prorating

  • Monthly tuition is not prorated for missed classes, holidays, or mid-month withdrawals.

  • Prorating may only apply in a student’s first month if they begin mid-month (at ZPC’s discretion).

Section: 4. Missed Classes & Makeups

  • Missed classes are non-refundable.

  • Makeup classes may be offered only if the schedule allows and are not guaranteed.

  • Excessive absences may affect casting or participation in performances.

Section: 5. Non-Refundable Fees

The following are always non-refundable:

  • Registration and enrollment fees

  • Performance / production fees

  • Workshops, intensives, and special events

  • Private lessons once scheduled

  • Costumes, show shirts, merchandise, and custom orders

  • Any other add-on or one-time program fees

Section: 6. Performance Season Lockout (30 Days)

Because of casting, blocking, costume orders, tech planning, and production costs:

  • Cancellations within 30 days of a scheduled performance are not eligible for any refunds.

  • Full tuition for that period still applies.

Section: 7. Medical or Emergency Withdrawals

If a student must withdraw for a documented medical reason or significant life event:

  • ZPC may offer an account credit toward a future program instead of a refund.

  • Credits are not guaranteed and are issued at the discretion of ZPC leadership.

  • Credits may have an expiration date and may not apply to all programs.

Section: 8. Refund Method & Processing Time

When a refund is approved:

  • Refunds are typically processed within 10–14 business days after the two-week notice period concludes.

  • Refunds are issued back to the original payment method whenever possible.

Section: 9. Unpaid Balances & Collections

  • All outstanding balances must be paid in full before a cancellation is finalized.

  • If unpaid balances remain after 30 days, the account may be forwarded to a third-party collections agency.

  • At that point, all terms, fees, and collection efforts will follow the policies of that agency.

Section: 10. ZPC Discretion

ZPC reserves the right to make exceptions in rare or special circumstances.
Any individual exception does not change the overall policy or set a precedent for future cases.

Questions, Comments, or Concerns? Email Us.

Chaz Zanaty, Executive Director
chaz@zanatyperformance.org